National Reception Office ("Office national de l’accueil", ONA)

5, rue Carlo Hemmer
L-1734 Luxembourg-Kirchberg

Phone: (+352) 247-85700
Fax: (+352) 247-85720

Opening hours

As part of the measures taken by the government to limit the spread of the coronavirus "COVID-19", the ONA has adjusted its counter and hotline opening hours. From 19 March 2020, only those who have made a prior appointment will be able to physically visit the ONA offices.

Making an appointment

The ONA counters are open from Monday to Friday from 10:00 to 12:00 and from 14:00 to 16:00 for those who have made a prior appointment. These appointments are reserved for social emergencies only.

To fix an appointment, please call the following numbers (Monday to Friday between 08:00-10:00 and 15:00-17:00):

Tel. : 247 - 75771

Tel. : 247 - 75754 

or by e-mail:


The ONA offers telephone hotlines in several languages from Monday to Friday from 08:00 to 10:00 and from 15:00 to 17:00.

Tel.: 247 - 75771

Tel.: 247 - 75754 

or by e-mail: 

These hotlines are reserved for social and other emergencies only.



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