Contact

National Reception Office ("Office national de l’accueil", ONA)

5, rue Carlo Hemmer
L-1734 Luxembourg-Kirchberg

Phone: (+352) 247-85700
Fax: (+352) 247-85720

• Contact us

Opening hours

Without appointment:

The National Reception Office (ONA) will be open at the following hours:

Tuesday and Thursday from 14:00 to 16:00

Residents of all ONA accommodation facilities can visit the ONA counter during these office hours without prior appointment for general information and administrative questions (POST current account, "Chèques-service accueil", etc.).

By appointment:

To make an appointment, or for any questions on social aids and trainings/workshops, please call:
247-75754
(Monday to Friday from 08:00 to 12:00 and 14:00 to 17:00)

One-stop registration office – Ukraine

The government has set up a one-stop registration office for applicants for temporary protection from Ukraine:

One-stop registration office – Ukraine
("Guichet unique enregistrement – Ukraine")
12-14, avenue Emile Reuter
L-2420 Luxembourg

Opening hours: Thursday from 08:00 to 11:30

The National Reception Office (ONA) is represented there together with other administrations and organizations (Immigration Directorate; Police Luxembourg; Health Directorate; Ministry of Education, Children and Youth; POST) to complete all administrative procedures around temporary protection in a single appointment.

Following their initial registration at the Immigration Directorate, the persons concerned must present themselves without any prior appointment at the one-stop registration office. More information can be found at www.maee.lu/ukraine.

Hotlines

The following hotlines are available to notify social emergencies (incident, police complaint, assault, imminent danger, etc.):

For applicants and beneficiaries of international protection:

Phone: (+352) 247-75771 (Monday to Friday from 9 a.m. to 12 p.m. and from 2 p.m. to 5 p.m.)

For beneficiaries of temporary protection from Ukraine:

Phone: (+352) 247-75794 (Monday to Friday from 9 a.m. to 12 p.m. and from 2 p.m. to 5 p.m.)

Furthermore, the ONA offers telephone hotlines in several languages:

Office for BTP living at a private adress

Social permanence is offered to every beneficiary of temporary protection who lives at a private address and who wishes to receive social assistance.

Opening hours:

Every Wednesday from 13:30 to 16:00 (without appointment)

Address:

One-stop registration office – Ukraine
("Guichet unique enregistrement – Ukraine")
12-14, avenue Emile Reuter
L-2420 Luxembourg

Regional site in Tandel-Sëlz

The National Reception Office (ONA) has another local office in the north of the country:

National Reception Office ("Office national de l'accueil", ONA) - regional site Sëlz
Bâtiment administratif "Valeriushaff"
2, route de Vianden
L-9359 Tandel-Sëlz

To book an appointment, please contact your social worker or a supervisor of your accomodation structure.