Contact

National Reception Office ("Office national de l’accueil", ONA)

5, rue Carlo Hemmer
L-1734 Luxembourg-Kirchberg

Phone: (+352) 247-85700
Fax: (+352) 247-85720

Opening hours

Without appointment:

The National Reception Office (ONA) will be open at the following hours:

Tuesday and Thursday from 14:00 to 16:00

Residents of all ONA accommodation facilities can visit the ONA counter during these office hours without prior appointment for general information and administrative questions (POST current account, "Chèques-service accueil", etc.).

By appointment:

To make an appointment, or for any questions on social aids and trainings/workshops, please call:
247-75754

(Monday to Friday from 08:00 to 12:00 and 14:00 to 17:00)

In the case of an immediate social emergency, please call:
247-75771

(Monday to Friday from 09:00 to 12:00 and 14:00 to 17:00)

Alternatively you can contact us by e-mail: permanence-as@ona.etat.lu

One-stop registration office – Ukraine

The government has set up a one-stop registration office for applicants for temporary protection from Ukraine:

One-stop registration office – Ukraine
("Guichet unique enregistrement – Ukraine")
12-14, avenue Emile Reuter
L-2420 Luxembourg

The National Reception Office (ONA) is represented there together with other administrations and organizations (Immigration Directorate; Police Luxembourg; Health Directorate; Ministry of Education, Children and Youth; POST) to complete all administrative procedures around temporary protection in a single appointment.

Following their initial registration at the Immigration Directorate, the persons concerned are requested to wait for their personal appointment at this office. More information can be found at www.maee.lu/ukraine.

Hotlines

The ONA offers telephone hotlines in several languages:

French Phone:  247 - 85758 Monday to Friday from 08:00 to 09:00
English Phone:  247 - 85758 Monday to Friday from 08:00 to 09:00
German Phone:  247 - 85758 Monday to Friday from 08:00 to 09:00
Serbo-Croatian Phone:  247 - 85758 Monday and Friday from 08:00 to 09:00
Albanian Phone:  247 - 85758 Monday and Friday from 08:00 to 09:00
Ukrainian, Russian Phone:  247 - 85758 Monday and Thursday from 08:00 to 09:00
Spanish Phone:  247 - 85703 Tuesday from 08:00 to 09:00
Arabic / العربية Phone:  247 - 85703 Monday and Friday from 08:00 to 09:00
Farsi / فارسی Phone:  247 - 85703 Wednesday from 08:00 to 09:00
Tigrinya / ትግርኛ Phone:  247 - 85703 Wednesday from 16:00 to 17:00

Regional site in Tandel-Sëlz

The National Reception Office (ONA) has another local office in the north of the country:

National Reception Office ("Office national de l'accueil", ONA) - regional site Sëlz
Bâtiment administratif "Valeriushaff"
2, route de Vianden
L-9359 Tandel-Sëlz

To book an appointment, please contact your social worker or a supervisor of your accomodation structure.

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