Contact

National Reception Office ("Office national de l’accueil", ONA)

5, rue Carlo Hemmer
L-1734 Luxembourg-Kirchberg

Phone: (+352) 247-85700
Fax: (+352) 247-85720

Opening hours

ONA offices are open to the public Monday to Friday from 08:00 to 17:00.

Counter opening hours

Counter opening hours for attendance
without prior appointment

Tuesday and Thursday 14:00-16:00
Mobility service
(travel tickets)
Monday to Friday 09:00-12-00 and 14:00-16:00 (at counter no. 1)
Medical service
(Inspection Sanitaire)
Monday, Thursday and Friday 10:00-12:00 and 13:30-16:00
Tuesday 13:30-16:00

Hotlines

The National Reception Office (ONA) provides hotlines in multiples languages from Monday to Friday from 08:00 to 09:00:

Albanian Tel. 247 - 85758 Monday, Tuesday and Friday
08:00-09:00
German Tel. 247 - 85758 Monday, Tuesday and Friday 08:00-09:00
English Tel. 247 - 85703 Monday to Friday, except Wednesday
08:00-09:00
Arabic / عربى Tel. 247 - 85703 Monday to Friday, except Wednesday 08:00-09:00
Farsi / فارسی Tel. 247 - 85703 Every Wednesday 08:00-09:00
French Tel. 247 - 85703 Monday to Friday, except Wednesday 08:00-09:00
Russian Tel. 247 - 85758 Monday, Tuesday and Friday 08:00-09:00
BCMS Tel. 247 - 85758 Monday, Tuesday and Friday 08:00-09:00
Tigrinya / ትግርኛ Tel. 247 - 75787 Every Thursday 08:00-09:00

 

Last update