Contact

National Reception Office ("Office national de l’accueil", ONA)

5, rue Carlo Hemmer
L-1734 Luxembourg-Kirchberg

Phone: (+352) 247-85700
Fax: (+352) 247-85720

Opening hours

As part of the measures taken by the government to limit the spread of the coronavirus "COVID-19", the ONA has adjusted its counter and hotline opening hours. Only those who have made a prior appointment will be able to physically visit the ONA offices.

Making an appointment

To make an appointment, or for any questions on social aids and trainings/workshops, please call:
247-75754

(Monday to Friday from 08:00 to 12:00 and 14:00 to 17:00)

In the case of an immediate social emergency, please call:
247-75771

(Monday to Friday from 09:00 to 12:00 and 14:00 to 17:00)

Alternatively you can contact us by e-mail: permanence-as@ona.etat.lu

Hotlines

The ONA offers telephone hotlines in several languages:

French Phone:  247 - 85758 Monday to Friday from 08:00 to 09:00
English Phone:  247 - 85758 Monday to Friday from 08:00 to 09:00
German Phone:  247 - 85758 Monday to Friday from 08:00 to 09:00
Serbo-Croatian Phone:  247 - 85758 Monday and Friday from 08:00 to 09:00
Albanian Phone:  247 - 85758 Monday and Friday from 08:00 to 09:00
Spanish Phone:  247 - 85703 Tuesday from 08:00 to 09:00
Arabic / العربية Phone:  247 - 85703 Monday and Friday from 08:00 to 09:00
Farsi / فارسی Phone:  247 - 85703 Wednesday from 08:00 to 09:00
Tigrinya / ትግርኛ Phone:  247 - 85703 Thursday from 14:15 to 15:15

Regional site in Tandel-Sëlz

The National Reception Office (ONA) has another local office in the north of the country:

National Reception Office ("Office national de l'accueil", ONA) - regional site Sëlz
Bâtiment administratif "Valeriushaff"
2, route de Vianden
L-9359 Tandel-Sëlz

To book an appointment, please contact your social worker or a supervisor of your accomodation structure.

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