National Reception Office ("Office national de l’accueil", ONA)
5, rue Carlo Hemmer
L-1734 Luxembourg-Kirchberg
Phone: (+352) 247-85700
Fax: (+352) 247-85720
Opening hours
As part of the measures taken by the government to limit the spread of the coronavirus "COVID-19", the ONA has adjusted its counter and hotline opening hours. From 19 March 2020, only those who have made a prior appointment will be able to physically visit the ONA offices.
Making an appointment
The ONA counters are open from Monday to Friday from 10:00 to 12:00 and from 14:00 to 16:00 for those who have made a prior appointment. These appointments are reserved for social emergencies only.
To fix an appointment, please call the following numbers (Monday to Friday between 08:00-10:00 and 15:00-17:00):
Phone: 247 - 75771
Phone: 247 - 75754
or by e-mail: permanence-as@ona.etat.lu
Hotlines
The ONA offers telephone hotlines in several languages:
| French | Phone: 247 - 85758 | Monday to Friday from 08:00 to 09:00 |
| English | Phone: 247 - 85758 | Monday to Friday from 08:00 to 09:00 |
| German | Phone: 247 - 85758 | Monday to Friday from 08:00 to 09:00 |
| Serbo-Croatian | Phone: 247 - 85758 | Monday and Friday from 08:00 to 09:00 |
| Albanian | Phone: 247 - 85758 | Monday and Friday from 08:00 to 09:00 |
| Spanish | Phone: 247 - 85758 | Tuesday from 08:00 to 09:00 |
| Arabic / العربية | Phone: 247 - 85703 | Monday and Friday from 08:00 to 09:00 |
| Farsi / فارسی | Phone: 247 - 85703 | Wednesday from 08:00 to 09:00 |
| Tigrinya / ትግርኛ | Phone: 247 - 85703 | Thursday from 08:45 to 09:45 |