Contact

National Reception Office ("Office national de l’accueil", ONA)

5, rue Carlo Hemmer
L-1734 Luxembourg-Kirchberg

Phone: (+352) 247-85700
Fax: (+352) 247-85720

• Contact us

Opening hours

Without appointment:

The National Reception Office (ONA) will be open at the following hours:

Tuesday and Thursday from 14:00 to 16:00

Residents of all ONA accommodation facilities can visit the ONA counter during these office hours without prior appointment for general information and administrative questions (POST current account, "Chèques-service accueil", etc.).

By appointment:

To make an appointment, or for any questions on social aids and trainings/workshops, please call:
247-75754
(Monday to Friday from 08:00 to 12:00 and 14:00 to 17:00)

In the case of an immediate social emergency, please call:
247-75771
(Monday to Friday from 09:00 to 12:00 and 14:00 to 17:00)

Alternatively you can contact us by e-mail: permanence-as@ona.etat.lu

One-stop registration office – Ukraine

The government has set up a one-stop registration office for applicants for temporary protection from Ukraine:

One-stop registration office – Ukraine
("Guichet unique enregistrement – Ukraine")
12-14, avenue Emile Reuter
L-2420 Luxembourg

The National Reception Office (ONA) is represented there together with other administrations and organizations (Immigration Directorate; Police Luxembourg; Health Directorate; Ministry of Education, Children and Youth; POST) to complete all administrative procedures around temporary protection in a single appointment.

Following their initial registration at the Immigration Directorate, the persons concerned are requested to wait for their personal appointment at this office. More information can be found at www.maee.lu/ukraine.

Opening hours for privately housed beneficiaries of temporary protection

Beneficiaries of temporary protection from Ukraine living in private accommodation and whose social care is provided by the ONA, can visit the one-stop registration office at the above address during the following office hours (without appointment):

Every Tuesday from 09:00 to 11:30 and from 14:00 to 16:00

Privately housed beneficiaries of temporary protection who are being cared for by the Red Cross and Caritas are asked to contact these associations.

Hotlines

The ONA offers telephone hotlines in several languages:

Regional site in Tandel-Sëlz

The National Reception Office (ONA) has another local office in the north of the country:

National Reception Office ("Office national de l'accueil", ONA) - regional site Sëlz
Bâtiment administratif "Valeriushaff"
2, route de Vianden
L-9359 Tandel-Sëlz

To book an appointment, please contact your social worker or a supervisor of your accomodation structure.