National Reception Office ("Office national de l’accueil", ONA)
5, rue Carlo Hemmer
L-1734 Luxembourg-Kirchberg
Phone: (+352) 247-85700
Fax: (+352) 247-85720
Opening hours
ONA offices are open to the public Monday to Friday from 08:00 to 17:00.
Counter opening hours
Counter opening hours for attendance |
Tuesday and Thursday 14:00-16:00 |
| Mobility service (travel tickets) |
Monday to Friday 09:00-12-00 and 14:00-16:00 (at counter no. 1) |
| Medical service (Inspection Sanitaire) |
Monday, Thursday and Friday 10:00-12:00 and 13:30-16:00 Tuesday 13:30-16:00 |
Hotlines
The National Reception Office (ONA) provides hotlines in multiples languages from Monday to Friday from 08:00 to 09:00:
| Albanian | Tel. 247 - 85758 | Monday, Tuesday and Friday |
08:00-09:00 |
| German | Tel. 247 - 85758 | Monday, Tuesday and Friday | 08:00-09:00 |
| English | Tel. 247 - 85703 | Monday to Friday, except Wednesday |
08:00-09:00 |
| Arabic / عربى | Tel. 247 - 85703 | Monday to Friday, except Wednesday | 08:00-09:00 |
| Farsi / فارسی | Tel. 247 - 85703 | Every Wednesday | 08:00-09:00 |
| French | Tel. 247 - 85703 | Monday to Friday, except Wednesday | 08:00-09:00 |
| Russian | Tel. 247 - 85758 | Monday, Tuesday and Friday | 08:00-09:00 |
| BCMS | Tel. 247 - 85758 | Monday, Tuesday and Friday | 08:00-09:00 |
| Tigrinya / ትግርኛ | Tel. 247 - 75787 | Every Thursday | 08:00-09:00 |