National Reception Office ("Office national de l’accueil", ONA)
5, rue Carlo Hemmer
L-1734 Luxembourg-Kirchberg
Phone: (+352) 247-85700
Fax: (+352) 247-85720
Opening hours
As part of the measures taken by the government to limit the spread of the coronavirus "COVID-19", the ONA has adjusted its counter and hotline opening hours. From 19 March 2020, only those who have made a prior appointment will be able to physically visit the ONA offices.
Making an appointment
The ONA counters are open from Monday to Friday from 10:00 to 12:00 for those who have made a prior appointment. These appointments are reserved for social emergencies only.
To fix an appointment, please call the following numbers (Monday to Friday between 08:00-10:00 and 15:00-17:00):
Tel. : 247 - 75771
Tel. : 247 - 75754
or by e-mail: permanence-as@ona.etat.lu
Hotlines
The ONA offers telephone hotlines in several languages from Monday to Friday from 08:00 to 10:00 and from 15:00 to 17:00.
Tel.: 247 - 75771
Tel.: 247 - 75754
or by e-mail: permanence-as@ona.etat.lu
These hotlines are reserved for social and other emergencies only.