National Reception Office ("Office national de l’accueil", ONA)
5, rue Carlo Hemmer
L-1734 Luxembourg-Kirchberg
Phone: (+352) 247-85700
Fax: (+352) 247-85720
Opening hours
Without appointment:
The National Reception Office (ONA) will be open at the following hours:
Tuesday and Thursday from 14:00 to 16:00
Residents of all ONA accommodation facilities can visit the ONA counter during these office hours without prior appointment for general information and administrative questions (POST current account, "Chèques-service accueil", etc.).
By appointment:
To make an appointment, or for any questions on social aids and trainings/workshops, please call:
247-75754
(Monday to Friday from 08:00 to 12:00 and 14:00 to 17:00)
In the case of an immediate social emergency, please call:
247-75771
(Monday to Friday from 09:00 to 12:00 and 14:00 to 17:00)
Alternatively you can contact us by e-mail: permanence-as@ona.etat.lu
One-stop registration office – Ukraine
The government has set up a one-stop registration office for applicants for temporary protection from Ukraine:
One-stop registration office – Ukraine
("Guichet unique enregistrement – Ukraine")
12-14, avenue Emile Reuter
L-2420 Luxembourg
The National Reception Office (ONA) is represented there together with other administrations and organizations (Immigration Directorate; Police Luxembourg; Health Directorate; Ministry of Education, Children and Youth; POST) to complete all administrative procedures around temporary protection in a single appointment.
Following their initial registration at the Immigration Directorate, the persons concerned are requested to wait for their personal appointment at this office. More information can be found at www.maee.lu/ukraine.
Hotlines
The ONA offers telephone hotlines in several languages:
French | Phone: 247 - 85758 | Monday to Friday from 08:00 to 09:00 |
English | Phone: 247 - 85758 | Monday to Friday from 08:00 to 09:00 |
German | Phone: 247 - 85758 | Monday to Friday from 08:00 to 09:00 |
Serbo-Croatian | Phone: 247 - 85758 | Monday and Friday from 08:00 to 09:00 |
Albanian | Phone: 247 - 85758 | Monday and Friday from 08:00 to 09:00 |
Ukrainian, Russian | Phone: 247 - 85758 | Monday and Thursday from 08:00 to 09:00 |
Spanish | Phone: 247 - 85703 | Tuesday from 08:00 to 09:00 |
Arabic / العربية | Phone: 247 - 85703 | Monday and Friday from 08:00 to 09:00 |
Farsi / فارسی | Phone: 247 - 85703 | Wednesday from 08:00 to 09:00 |
Tigrinya / ትግርኛ | Phone: 247 - 85703 | Wednesday from 16:00 to 17:00 |
Regional site in Tandel-Sëlz
The National Reception Office (ONA) has another local office in the north of the country:
National Reception Office ("Office national de l'accueil", ONA) - regional site Sëlz
Bâtiment administratif "Valeriushaff"
2, route de Vianden
L-9359 Tandel-Sëlz
To book an appointment, please contact your social worker or a supervisor of your accomodation structure.