National Reception Office ("Office national de l’accueil", ONA)
5, rue Carlo Hemmer
L-1734 Luxembourg-Kirchberg
Phone: (+352) 247-85700
Fax: (+352) 247-85720
Opening hours
Without appointment:
From January 2022, the National Reception Office (ONA) will be open for administrative matters at the following hours:
Tuesday and Thursday from 14:00 to 16:00
By appointment:
To make an appointment, or for any questions on social aids and trainings/workshops, please call:
247-75754
(Monday to Friday from 08:00 to 12:00 and 14:00 to 17:00)
In the case of an immediate social emergency, please call:
247-75771
(Monday to Friday from 09:00 to 12:00 and 14:00 to 17:00)
Alternatively you can contact us by e-mail: permanence-as@ona.etat.lu
Hotlines
The ONA offers telephone hotlines in several languages:
| French | Phone: 247 - 85758 | Monday to Friday from 08:00 to 09:00 |
| English | Phone: 247 - 85758 | Monday to Friday from 08:00 to 09:00 |
| German | Phone: 247 - 85758 | Monday to Friday from 08:00 to 09:00 |
| Serbo-Croatian | Phone: 247 - 85758 | Monday and Friday from 08:00 to 09:00 |
| Albanian | Phone: 247 - 85758 | Monday and Friday from 08:00 to 09:00 |
| Spanish | Phone: 247 - 85703 | Tuesday from 08:00 to 09:00 |
| Arabic / العربية | Phone: 247 - 85703 | Monday and Friday from 08:00 to 09:00 |
| Farsi / فارسی | Phone: 247 - 85703 | Wednesday from 08:00 to 09:00 |
| Tigrinya / ትግርኛ | Phone: 247 - 85703 | Thursday from 14:15 to 15:15 |
Regional site in Tandel-Sëlz
The National Reception Office (ONA) has another local office in the north of the country:
National Reception Office ("Office national de l'accueil", ONA) - regional site Sëlz
Bâtiment administratif "Valeriushaff"
2, route de Vianden
L-9359 Tandel-Sëlz
To book an appointment, please contact your social worker or a supervisor of your accomodation structure.